Privacy Policy
1. Introduction
This Privacy Policy explains how Volterox ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from www.volterox.com.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable laws in the European Economic Area (EEA) and the United Kingdom.
2. Data Controller
The data controller responsible for your personal data is:
Email: support@volterox.com
3. What Personal Data We Collect
We may collect the following types of personal data:
(a) Information you provide directly
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
(b) Automatically collected data
- IP address
- Browser type and device information
- Pages visited and time spent
- Cookies and tracking data
(c) Order information
- Products purchased
- Order history
- Transaction data
4. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfill orders
- To provide customer support
- To send order confirmations and updates
- To improve our website and services
- To prevent fraud and ensure security
- To comply with legal obligations
- To send marketing communications (only with your consent)
5. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contractual necessity – to fulfill your order
- Legal obligation – for tax and compliance requirements
- Legitimate interest – to improve our services and prevent fraud
- Consent – for marketing and cookies
6. Sharing Your Data
We only share your data with trusted third parties, including:
- Payment providers (e.g., Stripe, PayPal)
- Shipping and logistics partners
- IT and website hosting providers (e.g., Shopify)
- Marketing tools (e.g., email platforms, analytics)
All third parties are required to comply with GDPR.
7. International Data Transfers
Some of your data may be transferred outside the EEA (e.g., to the United States).
In such cases, we ensure appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs)
- GDPR-compliant providers
8. Data Retention
We retain your personal data only as long as necessary:
- Order data: up to 6–10 years (legal/tax requirements)
- Marketing data: until you withdraw consent
- Analytics data: typically up to 24 months
9. Your Rights (GDPR)
You have the following rights:
- Right to access your data
- Right to correct inaccurate data
- Right to erase your data (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise your rights, contact: support@volterox.com
10. Cookies
We use cookies to:
- Enable website functionality
- Analyze traffic and performance
- Personalize your experience
- Deliver marketing (with consent)
You can manage cookies via your browser settings or our cookie banner.
11. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL encryption
- Secure payment processing
- Access controls
12. Third-Party Services
Our website may include links or integrations with third-party services.
We are not responsible for their privacy practices.
13. Children’s Data
Our website is not intended for individuals under the age of 16.
We do not knowingly collect data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
15. Contact
If you have any questions about this Privacy Policy or your data, contact:
16. Complaints
You have the right to lodge a complaint with your local data protection authority in the EU or UK if you believe your data has been misused.