Shipping Policy
1. General Information
This Shipping Policy applies to all orders placed on www.volterox.com.
We aim to process and deliver your order as quickly and safely as possible across the European Union (EU), European Economic Area (EEA), and selected international destinations.
2. Order Processing Time
- Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
- Orders placed after 14:00 (CET) may be processed the next business day.
- During peak periods (e.g., holidays, promotions), processing times may be slightly longer.
You will receive an email confirmation once your order has been dispatched.
3. Shipping Destinations
We currently ship to:
- All European Union countries
- EEA countries (Norway, Iceland, Liechtenstein)
- United Kingdom
- Selected international destinations (where applicable)
If your country is not listed at checkout, please contact us at support@volterox.com.
4. Delivery Times
Estimated delivery times (after dispatch):
European Union
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
EEA & UK
- Standard Shipping: 4–8 business days
- Express Shipping: 2–4 business days
International
- Standard Shipping: 5–12 business days
Delivery times are estimates and may vary due to customs, logistics delays, or external factors.
5. Shipping Costs
Shipping costs are calculated at checkout and depend on:
- Delivery destination
- Shipping method
- Order weight and size
We may offer free shipping promotions, which will be clearly indicated at checkout.
6. Customs Duties & Taxes
European Union (EU)
- All prices include VAT where applicable.
- No additional customs duties are charged within the EU.
United Kingdom & Non-EU Countries
- Orders may be subject to import duties, taxes, or customs fees.
- These charges are the responsibility of the customer.
7. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track your shipment using the provided link.
8. Failed Delivery & Incorrect Address
Please ensure your shipping details are correct.
We are not responsible for:
- Incorrect or incomplete addresses
- Failed delivery attempts
If a package is returned to us:
- We may charge a re-shipping fee
- Or issue a refund, excluding shipping costs
9. Lost or Damaged Shipments
If your order is lost or arrives damaged:
- Contact us within 48 hours of delivery
- Email: support@volterox.com
- Include photos and order number
We will investigate and offer:
- Replacement
- Refund
- Or compensation (depending on the case)
10. Delivery Delays
We are not liable for delays caused by:
- Courier services
- Customs clearance
- Force majeure events (e.g. strikes, weather, pandemics)
However, under EU law, if delivery exceeds 30 days, you have the right to:
- Request a new delivery date
- Or cancel the order for a full refund
11. Partial Shipments
If your order contains multiple items, they may be shipped separately to ensure faster delivery.
You will not be charged additional shipping fees.
12. Contact
For any shipping-related questions:
13. Legal Compliance
This Shipping Policy complies with:
- EU Consumer Rights Directive (2011/83/EU)
- GDPR (where applicable to personal data processing)
- Distance selling regulations.